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T: 0844 335 0010 / E: info@veracityclaims.co.uk
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We offer a free, no strings attached initial consultation to understand your business requirements. We listen to your issues and get to the heart of what you really need so we can provide innovative, bespoke solutions that work. Contact us by clicking here.
Derek Cooper
Managing Director
I have nearly 30 years experience and a proven track record within the claims management industry. I am married with three sons and two granddaughters. In my down time, I love DIY, inventing stuff and my real passion in life - solo sailing on my small yacht. I enjoy a good night out, but it takes longer to get over them these days, for some strange reason…
T: 0844 335 0010 • M: 07501 257136
David Hancox
Non Executive Director
I am a Chartered Accountant and have worked in a variety of financial and commercial roles in the motor insurance industry over the last 12 years. I am married with three young children and enjoy being involved in local village life as both a Parish Councillor and School Governor. In my spare time I enjoy sailing and rugby, particularly in the years when Wales win the Six Nations!
T: 0844 335 0010 • M: 07793 307187
Peter Williams
Director
I have worked in a wide range of technology related roles for the last 16 years and like to think of myself as a likeable geek who offers a human face to the occasionally scary area of IT. When I am not working I enjoy watching films, though as I am married with two young daughters most of any spare time is taken running round after them.
T: 0844 335 0010
Miles Keeble
Non Executive Director
I am managing director of my own consultancy business and have twenty years experience in motor claims and its supporting supply chain. I am happily married with 3 wonderful children, have a passion for golf and am a qualified level 1 football coach.
T: 0844 335 0010 • M: 07712 208317
Shaun Copeland
IT Director
I am an IT man, both inside and outside of work. I’ve been into IT since I was about 15 years old, so have seen a lot of changes through the industry - I can still remember slide rulers and log tables, just! Not surprisingly, my main hobby is anything computer related. I am married and have two daughters, who keep me on my toes.
T: 0844 335 0010
Paul Smith
Claims Manager
I love to see people develop and learn new skills. Working out how to make people tick and helping them to be the best they can be is my motivation, both in and out the workplace. My passions in life are my partner and daughter. I am lucky to have a family that shares my love for outdoor activities, which include mountain biking, walking, camping, trail running and climbing mountains. They are not quite so in love with my other hobbies of football and rugby.
T: 0844 335 0010 • M: 07816 641793
Bryan Wilkes
Financial Controller
Being a qualified Certified Accountant (FCCA), I have nearly thirty years accounting and finance experience. Having started off in Practice, I have worked predominantly for car hire and insurance related businesses, though I did have a foray into contract catering at one point. A keen live music fan I can often be seen down the front at venues across the Midlands.
T: 0844 335 0020
Neil Frewer
Senior Negotiator & MI Analyst
I have thirteen years experience in the insurance and credit hire industry. For the past 8 years I have specialised in the production and analysis of MI. My real passion in life is travel. I love to see the world and experience new places.
T: 0844 335 0020
Kerry Cumbley
Claims negotiator & Solicitor Liason
I have worked in the insurance industry for 7 years. 3 of those were spent negiotiating settlement of claims, resolving disputes and basically ensuring cases were settled in a timely fashion, and the other 4 working as a direct liason point for both panel and non panel solicitors, dealing with both pre and post litigation cases. My role now is working with solicitors to give guidance and ensure the claimant the best possible outcome. My cases mainly include credit hire and credit repair charges.
T: 0844 335 0020
Adam Collins
Senior Claims Negotiator
I have worked within the insurance claims industry for the last seven years. Those years have been spent doing all manner of jobs from negotiating credit hire, repair costs and total loss to working on behalf of an insurer referrer, defending claims from credit hire organisations.
T: 0844 335 0020
Cliff Hooper
Senior Claims Negotiator
I have 25 years experience within the insurance claims industry and have dealt with all aspects of motor claims - AD, fire, theft, credit hire and repairs to name a few. I am married with three sons, two daughters and three grandsons, so as you can probably imagine, a lot of my spare time is spent with my family. When we do get the odd moment to ourselves my wife and I like to visit our spiritual home, Dawlish in Devon, getting away from everybody and everything.
T: 0844 335 0020
Lorraine Hatherall
Senior Claims Negotiator
I have worked within the insurance industry for 12 years. During this time I have gained experience working as an FNOL handler and Team Leader on behalf of a number of different referral sources. I have also worked as a debt recovery handler in both the Credit Hire and Credit Repair fields. I have also gained experience of working on behalf of an insurance company directly, which involved monitoring the claim from the start to finish.
T: 0844 335 0020
Joanne Whitehouse
Claims Negotiator
Overall I have worked within the insurance industry for 12 years. During this time I have gained experience working as an FNOL handler and Team Leader on behalf of a number of different referral sources. I have also worked as a debt recovery handler in both the Credit Hire and Credit Repair fields. As well as this I have experience of working on behalf of an insurance company directly, which involved monitoring the claim from the start to finish.
T: 0844 335 0020
Beverley Smith
Claims Negotiator
I have been a claims negotiator within the insurance industry for 7 years. I spend much of my time negotiating insurance claims to settlement. This includes dealing with credit hire, credit repair, liability and indemnity. I also liaise with garages with regards to updates on how the client's repairs are coming along.
T: 0844 335 0020
Kenneth Roe
Claims Negotiator
I have an outgoing and friendly personality, which coupled with my forward thinking attitude, has led to 8 years successful experience in negotiating credit hire claims in an efficient and cost effective manner.
T: 0844 335 0020
Ian Cockayne
Claims Negotiator
I have worked in the insurance industry for 8 years. During this time I have spent my time negotiating insurance claims to settlement. The areas of negotiation include Liability, Indemnity, legal disputes and negotiation of charges presented as a result of a loss. These are mainly Credit Hire and Credit Repair charges.
T: 0844 335 0020
Andrea Pritchard
Claims Negotiator
With more than 12 years experience within the insurance industry, my skills are varied, from first notification of loss to subrogation recovery, technical claims and supervisory skills. Very much a self motivated person, but also a keen team player.
T: 0844 335 0020
Caroline Massey
Administrative Assistant
I have 11 years experience of working in an office admin environment. My passion in life is horses, I love nothing more than spending time with my horse, whenever I can. I also enjoy all types of music, going out with friends and new places and new people.
T: 0844 335 0020